Customer Testimonials - just a few clients comments (feel free to contact us for more, and to speak with clients yourself).
Caroline, Thank you so much for your time, support and expertise today. It really was a very exciting time for us, which was made even more enjoyable by you being there - you already feel like a friend that I'd recommend to anyone looking for a place to buy in the area of San Juan de Los Terreros and Pulpi.
I attach the picture of us that Sophie took at our new home. Thanks again,
Phil and Jane Burnham April 2018
"Dear Caroline, After you have sold our villa in San Juan de los Terreros, we would like to provide you with an input as a customer testimonial for the Grupo Platinum webpage. We wanted to sell our villa under the sun after having enjoyed it for many years during our holidays. We did not know any estates agents but were fortunate to choose GP. They really know what it means to provide service with a smile. Always very professional, always immediately available for any issues or questions and handled everything with great care. Constant friendly and cheerful attitude is exemplary for the real estate business and beyond. Well done to you all.
Thank you once again, Manoli and John Vink January 2018"
"After taking the decision to retire to Spain and researching different areas and agents in the process I was fortunate to be contacted by Caroline at Grupo Platinum. Caroline quickly put together a selection of properties which met my brief and a visit to view a selection of properties was arranged. The viewings were not rushed and after due consideration and with GP’s excellent local knowledge of the area, honest and straightforward advice regarding the buying process and after endless questions from myself with their patience I was able to reach a decision. GP were there every step of the way from the first viewing to completion. Their recommendations of local suppliers and furniture and fitting advice from bed suppliers to air conditioning were all handled with skill and patience. You could be confident if GP recommended a supplier the work would be carried out on time and be of a high standard and quality.
After being here for two months Grupo Platinum staff are still there to answer any questions I may have from where to purchase an item to where to obtain a service from. Above all it has been their kindness and their professional integrity which has made my purchase a good experience. Many thanks to Caroline (excellent advice), Bryan (initial property viewing/answering numerous questions), Yuvannys (endless patience sorting out suppliers), Emma (help and advice on foot-ware and local area), Marcel for his patience, (all jobs from electrics to hanging pictures, “right a bit, left a bit, up a bit, perfecto”). I could not have done it without your help, experience and sense of humour.
If anyone reading this is contemplating a purchase, my advice would be to “go for it” you could not be in better hands."
Geraldine Waudby June 2017
"Caroline quickly understood what we were looking for and helped us find our perfect property. No pressure or hard selling, just good, honest help and advice. After the contract was signed, Caroline and her team at Grupo Platinum Estates continued to help and support us through to completion and beyond. Highly recommended!"
Kind regards, Nils Terjesen Dec 2016
Hi Caroline, "heading to the airport soon, just wanted to say thank you to yourself and Bryan, fantastic service. Not pushy just very helpful, hoping our villa sells so we can continue to go ahead with our home in San Juan de los Terreros, very excited , Thank you both so much.
Lisa and Mike -Herts Uk. July 2016"
"Grupoplatinum-Our story.. We had toyed with the idea of buying a holiday home in Spain for quite a while, then one day we decided that “Life’s too short”, so instead of waiting forever, we’d take the plunge and do it! We researched extensively on the internet and visited the “Place in The Sun” exhibition in Birmingham.
There we met and discussed our requirements face to face with lots of agents but it was Caroline at Grupo Platinum in San Juan De Los Terreros who most impressed us. In fact, she hadn’t come to the UK for the exhibition, I’m sure she doesn’t need to!. We had contact with Caroline whilst searching the web. From initial phone calls and e-mails she took the time and trouble to listen to what we wanted. With no “hard sell”, a genuine desire to help, coupled with the skills to match and guide us to the right properties, she has been absolutely brilliant. She goes way beyond our normal expectations of an estate agent. On our first visit we didn’t hire a car. Caroline took the time to spend 2 days driving us around for viewings and much more. We flew over to Spain with a set of criteria/wish list that we’d fixed in our minds. Grupo Platinum had prepared a series of viewings based on our exact requirements but, what we thought we wanted looking at pictures on the internet and what we actually bought were completely different! Caroline was brilliant throughout the whole process. Unlike a lot of agents we spoke to, she took the time to listen and help us evolve our criteria instead of just presenting properties and chasing a sale as quickly as possible. She is thoroughly professional and helped guide us through the whole process of buying in Spain. She introduced us to an independent Spanish Lawyer, took us to GCEN Currency Exchange (who have actually saved us over £10,000 because of the exchange rates they secured us whilst buying the property) advised us on where to open a Spanish Bank account, dealt with the folk at TM Group who are building our apartment to ensure all our choices and adaptations (locks, heated towel rails etc.) are completed to our satisfaction. She showed us how we could save even more money (or get better quality for the same price) by buying some of the furniture through the tried and trusted local suppliers she has developed a rapport with, and helped sort out a bespoke electrical package from the building company. She has even assisted us with storeage while we await its completion! As our apartment will be primarily a Holiday home and, because of the excellent service shown in the buying process, we will continue to use GrupoPlatinum as our letting agent (they will also take care of the servicing of the apartment).
Caroline has a real pride, enthusiasm and detailed knowledge of the area and, on the way to and from viewings, showed us around San Juan de los Terreros all the way to Mojacar and Aguilas, pointing out the hidden gems, beaches, bars and villages that make Almeria such an extraordinary place. Most importantly, she also knew when to “pull back” and leave us the time and breathing space to explore, discover and make our decision independently without any pressure. We know that we have been time consuming clients, quick to judge, change our minds frequently, have lots of questions and expect the very best. Quite simply, in our opinion the professional service and attention we received from Groupo Platinum has been second to none. Caroline has gone way beyond any expectations we had of an estate agent. How many times do you come away from a process confident the brilliant service will continue “after the deal has been done” And, how many times do you feel you’ve gained a real friend! Thank you Caroline and everyone at GrupoPlatinum.
Peter & Christine Edwards Shropshire. UK -May 2016"
"After our phone calls, Caroline had a clear idea of what sort of property we were looking for and had planned viewings carefully. We were looking for a holiday property to suit 3 generations.
Caroline and her colleague showed us several properties, allowing us time and answering our questions well. She was very patient.
After we purchased our chosen property Caroline continued to be a great help by sending us a video of our property, answering questions and advising us. Her great service did not end with our signing the purchase contract.
Thank you Grupo Platinum. You deserve a platinum medal!
Vic, Anne and family - February 2016".
Caroline, I would like to take this opportunity to thank you and your team for all the assistance you gave us on our visit to your beautiful area of Spain. We are very grateful for all your help in getting Sue medical treatment, you didn't have to do that, but we are very grateful you did. As soon as we have movement on the sale of our Uk house we will be in touch.
Thank you once again for all your help.
Ray and Sue
We are pleased to recommend Caroline Smith and her colleagues at Grupo Platinum Estates in San Juan de Los Terrerros. She arranged viewings based on a criteria we gave her and at no time were we pressured into buying. All the properties were suited to our needs and we are delighted with our purchase. Apart from finding us the perfect apartment to purchase she also arranged a long term rental in the area while we wait for our property to be built and helped us find an excellent solicitor and currency exchange company. As novices to the Spanish property market, we were helped understand all aspects and our questions were answered with clarity. The whole process has been worry free and a most pleasant experience for us.
Sonia and JohnO'Connor - February 2016
Well from viewing the property to getting the keys took 26 days...probably not a record but pretty quick.. A big thanks to Caroline and her team for the support..right from the start she understood our needs and discounted properties that did not suit and took us around potential properties...until we found IT..the after care service and support has also been great and she now feels like a friend as well as our agent. Brilliant.
Tim and Donna, UK. December 2015
We are writing to thank you so very much for your help and support in the purchase of our ‘new’ apartment in Spain.
We had an exceptionally bad experience when we last tried to purchase an apartment in Lanzarote, where the Agent was definitely dishonest and also the lawyer he recommended was in league with him. Overall we lost a significant amount of money, and we may still take action against the lawyer.
We were obviously very nervous looking at properties in Southern Spain. We were very much on our guard. It was very helpful to us that you understood our needs and were aware of our previous experience. We did meet some issues, but these were thoroughly dealt with, and we are really delighted with the apartment we have purchased.
We are grateful that you allowed us to experience the full range of properties, which helped us to be able to be clear about what it was that we really wanted.
Your efforts are much appreciated and we would definitely recommend Grupo Platinum to any of our friends, and family.
We are really grateful to you and the effort you personally made to obtain a property to suite our needs.
If we were able to rate your organisation we would definitely give it ten out of ten.
With our kindest wishes and gratitude.
Jane and Roger (London). December 2015
For anyone looking to purchase a property in Spain I would strongly recommend discussing your requirements with Caroline first. We were fortunate to have found Caroline's company when browsing properties on the Internet and consider ourselves fortunate that we did. We spoke with Caroline about our requirements before we arranged a visit to the area so on our arrival she had put together a portfolio of suitable properties to view. She then set aside two days to drive us around the areas and view the properties. However, the second day wasn't needed as we found the ideal property within a few hours on the first day! I can't praise Caroline enough for her commitment, professionalism and friendliness. Caroline went that extra mile to ensure we only viewed the type of property we were interested in, and then went on to help us through the whole process, including arranging our bank accounts and putting us in touch with a reliable solicitor. Our faith in Caroline is such that we plan to use her services to look after our Spanish property whilst we're back in the UK.
Martin and Sylvia, Birmingham,UK
Thank you Caroline.
I would definitely recommend you to friends and family who were considering buying in Spain
Congratulations on a well run company. Your attention to detail both during and after the purchase of our unit at Mar de Pulpi goes over and above what one would expect from a real estate agent. The buying process was smooth and easy using the bank and the legal/financial entities you recommended. Fast and accurate response even with the time difference between Spain and Australia was and still is very impressive.
Once more thank you for past and your ongoing help and support. Contact and honesty are the keys to your success.
"Caroline was very friendly and efficient both before and during our recent viewing trip to the area. She took time to understand our requirements, showed us some great properties that absolutely fitted the bill, and really helped us get a feel for the area. I would thoroughly recommend her, and Grupo Platinum, to anyone looking to buy a property."
All the best and thanks again,
Andy and Sharon
My comments about Groupo Platinum (Estates sl).
When i first saw the name I thought it was some German company that I find everywhere. It was not until just recently that i realized that this professionally organised operation was a local run company of much less people.
Having come from area in Mojacar originally, i did try the other companies, many did not show much sign of interest as my budget was not huge, others showed photos that were not true, what was actually being sold did not corresponded with what was being shown, and many times they would send me items completely above my price range.
On the other hand Caroline listerned to my request, she knew i had a budget which I had to keep too and never forced the issue. She pointed out on the day, that if I wanted more, (as I did change my requirements a little) then I would have to pay a little bit extra.
I have found my home with Grupo Platinum. And I would like to say that having Caroline on yourside, fighting for your rights, who also lives in Spain and has made the move to a new country, and who fluently spoke Spanish is a huge bonus, because she chases everyone, unlike other agents who once you had signed the papers would be out the door and on to the next one-Not Caroline Smith, her work is excellent!
If you want a company can trust look no further than Grupo Platinum.
Tony Faith - Mojacar, Almeria
Caroline, I would like to take this opportunity to thank you for making our recent house purchase in Los Terreros a very smooth and stress free process. You took into account our previous experience and ensured that we were kept up to date throughout the buying process. You helped with the solicitor, bank account, money transfers and even arranged our accommodation when completing the contracts. You have continued to help by offering to be available for delivery of our furniture. All in all, an excellent experience and we would be more than happy to recommend your services. We look forwarded to seeing you again when we next visit Los Terreros.
Gordon & Jennifer
All back home seems all a dream. Thank you so much for all your hard work and understanding just brilliant from start to finish.
Speak soon all the best and thanks again
Chris and Jan, Rugeley
After spending 3 years renting the same house in Macenas near Mojacar my husband and I decided it was a place we would like to buy. When we got back to the UK we started the trial of going through all the available properties on the internet and sent off a few enquires. One Wednesday afternoon I got a call from who I know as my Spanish Angel- Caroline at Grupo Platinum. She was very friendly and chatted through what it was I wanted, or I should say, what I thought I wanted, which was at that time, a house in Playa Macenas. She listened to me for ages and we agreed to meet on our next trip to Mojocar. We met in the August and in 40 degree heat she took us to various properties and in different locations and at both ends of the property spectrum to help us decide what it was we actually wanted and how to go about realising our dream. She helped us with everything, and I mean everything from Solicitors, the Notary, and Currency transfer and was always available to chat over a coffee when it all got to stressful. She kept us up to date with every part of the process – we always felt we were in control which can be difficult in another language and I would even say helped to make the process fun. I cannot recommend Caroline and Grupo Platinum’s excellent customer service enough – it was in sharp contrast to the dealings I had in the UK. The whole process in Spain took just over two months and we are now happily in our new Spanish home and looking forward to Christmas and New Year there.
Well done to Caroline and Grupo Platinum for giving a platinum service for helping to make our dream come true.
Jeanna and Darral Potter November 2014.
Caroline has been exceptional, extremely patient and professional in helping us secure our dream apartment in Almeria. Incredible price. Once our sale was agreed Caroline assisted with solicitor introduction, helped with apartment insurances, where to go for quality & affordable furniture and when we moved continues help with recommending local trade people such as plumbers and air condition engineers. Highly recommend Caroline who is trustworthy, professional, patient and with an eye for detail from start to finish in the buying process. Well Done Grupo Platinum and Thanks a million"
Chris Boulton - March 2014
“Thank you Caroline for securing our dream apartment in Almeria, highly professional from start to finish, negotiating with the bank to secure a great deal and, when we moved in you kindly helped with introductions to excellent trade people to re-fit the air conditioning and mend the plumbing. Overall exceptional class, attentive service and detail, we would highly recommend Caroline if you are looking at properties in Spain, go for it, we have not looked back”
"Caroline, Just a quick up date on my new purchase. Really please with my purchase it ticked every box and more.
After spending just over a week in the property I'm really pleased with the village and community.
Jose did a fabulous job of showing me round all the properties and is a great asset to your business.
I'd like to thank you and Jose for all your help make the purchase really easy for me.
I was just wondering if you could recomend any car companies that have reasonable rates? YES ECONOMY CAR HIRE on our banner page.."
Sandra Millard - 18 July 2013
"We found Caroline and her team an absolute joy to deal with. Nothing was too much trouble for Caroline and her staff, they were there for us every step of the way, from helping us find a property, sorting out a mortgage for us, to sorting out a bank account, every little detail. When we returned to the UK, Caroline, was still there for us, guided us through the ups and downs of buying a property and also helped us complete the permanent move to live in our dream home!
We would not hesitate to recomend Grupo Platinum to anyone wishing to buy a property in spain. It is the way to go for a great retirement."
Susan & John Charman "enjoying our retirement"
We purchased via Caroline and cannot recommend her highly enough.
She negotiated a circa 50,000 euro discount off the original asking price with the developer for us, sorted out our mortgage, life insurances, building and contents insurance.
She also recommended an excellent solicitor so the purchase went through with no problems. (he is now handling our case against another developer for refund of deposits on a property which was not built.)
When it came to snagging we made a list gave it to Caroline and her team who sorted it all with the developer in 4 weeks.
The after sales service is great compared to other agents we have had dealings with, even now after a year we just ring with any problems/snags we find when we visit and Grupo Platinum sorts them out for us.
Initially, a great deal of time was spent with us to establish our requirements before we viewed various properties. We are both delighted with the level of personal service which has been provided by The team and Caroline - as a result, we have discovered the magical village of San Juan and a fabulous holiday retreat, which we are so looking forward to completing in June.. A big thank you to Caroline and your team for all your help and guidance which has enabled us to achieve this goal.
Dom and Jane, Lutterworth, UK Living the Dream
Despite all the problems, we are still commited to a move to spain. We are now putting our house with a new agent to test the water. Your help and encouragement have been the key elements in restoring our faith in Spain. If and when we sell we will be securing a property in Almeria. Despite all the doom and gloom, you have the right approach, a personal service with integrity, coupled with a sound knowledge of the area, this should see you through this difficult period. We look forward to doing business with you and of course catching up on a personal level when we visit next.
Andrew and Jo Richardson still searching
"We have nearly completed the first of many holidays in our wonderful new apartment in Almeria, thanks in no small part to the team at Grupo Platinum. Caroline, the main representative who dealt with us helped us to identify the priorities that we had for our dream property and found for us a property to turn the dream into reality.
From our first meeting, through to the day we signed for the property the staff were on hand providing help, guidance and support all of which was invaluable to us as we were novice overseas purchasers.
We know that without Caroline we would not have bought such a good property and for that we are so grateful and would recommend the services of Grupo Platinum to any prospective purchaser in the Almeria area.
Jill And Robert asked for this additonal note place on here for clients to be aware of:
"My husband and I had decided that we would like to purchase a holiday apartment in the Costa Almeria area so in the autumn of 2008 we emailed a number of estate agents in that area so as we could get a better understand as to what properties were likely to be available within our limited budget.
Early in March 2009 we both went out to Almeria and arranged to meet with Caroline who took us around to view a number of properties and whilst travelling also gave us an insight into the different characters of the various areas we visited. There was one property that we particularly liked located in the town of San Juan where a 2-bed apartment with excellent views was available.
We knew immediately that we liked the apartment and the town where it was located so with Caroline’s help we worked through matters such as kitchen fittings, kitchen tiling, furniture packages, garage parking, solicitors and purchase cost.
It was Caroline’s help and assistance that enabled us to confirm by the end of the month our intention to purchase the apartment in San Juan and when we returned to Spain the following month Caroline continued to provide invaluable help and guidance regarding the the opening of a local bank account, obtaining our NIE numbers and engaging a Spanish solicitor.
We returned to Almeria in the July of 2009 to finalise the sale and know that without Caroline we would not have bought such a good property and for that we are so grateful and would recommend her and as such, her Company, to any prospective Spanish property purchaser."
Jill & Robert Dale
We contacted Grupo Platinum Estates, following recommendation from our friends who have also bought with Caroline and her team. We did this before leaving the U.K. with a brief outline of our requirements. They know the area like they have lived there all their lives and had an excellent range of properties to show us, our consultant was a mind of information on all aspects of moving to and living in Spain. Grupo Platinum Estates turned our dreams into reality and put us completely at our ease. We would not consider using any other agent in future, and would urge anyone even just taking a look to contact them, or us, if they wish to have more info.
D Lilly. Loved the service
After searching the Internet or a long while, we travelled to Spain to look for a dream home that we can use for many years to come.. We had no experience ourselves, just the information we had found on the internet, we had many reservations. We had spoke to Caroline and other consultants in Grupo Platinum many times before the trip. We did specify our wishes to them, for them to build a portfolio and itinerary prior to our visit. We finally found our home which was built for us in record time, individually designed, once we picked the land we liked. We met a couple of Solicitors and decided ourselves which we wanted to use. We highly recommend Grupo Platinum, the owner and staff are warm and genuine guys. They know the area and have been there for us 100% from start to finish, making what we only dreamed of, a reality.
Made our dreams a reality
Just a thank you email for all the assistance you gave to us when we bought our villa in Spain, we found your firm to be very professional and the service you gave to us was "First Class" nothing was too much trouble and I would recommend yourselves to anyone wishing to puchase in Spain if you want a hassle free package, since there is so much red tape to be got through and someone who is fully versant with the property buying and selling rulings was a great assistance to us. We intend to return to you for your invaluable advice when we sell in the future.
Again, many thanks Caroline to you and your team of very professional people.
If you want a hassle free package
Thank you so much for your help during my recent house hunting. The decision to move to Spain was a very big one for me but you and your staff made it so easy – not just with finding the right property, but also with financial advice, help setting up a Spanish bank account, finding the right legal advice and holding my hand through the whole process. I don’t know how I would have done it without you.
Your knowledge of the area and all things Spanish meant I felt confident to relax and leave all the hard work to you. The properties you showed me exactly matched my wishes and my budget, the advice you gave was at all times helpful and accurate. I couldn’t have asked for better service.
I’m recommending Grupo Platinum to all my friends!
Caroline has been our property manager since we bought our Bungalow, off plan in 2005. She has always been professional, reliable, and has always gone that extra mile when this has been required. Our guest in the Bungalow have often commented how hospitable and helpful that she has been in all respects. When you are back in England you need to know that your property is being cared for, maintained and kept clean and secure.Caroline has managed our property impeccably in every respect. We would have now reservation but to recommend Grupoplatinum to anyone.
Martin and Ruth Kershaw 22B Los Cerezos, Huerta Nueva, Los Gallardos, Spain
We would have no reservation to recommend Grupo platinum to anyone.
A few days ago I sold an apartment in San Juan de los Terreros with the intermediation of the Platinum Group. It is not the only real estate agency with whom I have dealt with in the area, but I can say that it is the best one by far. With them I have had a personal attention and an effective treatment. They have provided me with agile and effective solutions to all the necessary steps, so that the entire sales process has been quick (one week) and without complications, both for me and for the buyers. If you have a property to buy or sell in the area, Platinum is, without a doubt, the best option I know. I recomend it to you.
Pablo Rueda Herranz
After you have sold our villa in San Juan de los Terreros, we would like to provide you with an input as a customer testimonial for the Grupo Platinum webpage. We wanted to sell our villa under the sun after having enjoyed it for many years during our holidays. We did not know any estates agents but were fortunate to choose GP. Our point of contact was Gala. She really knows what it means to provide service with a smile. She appeared very professional, was always immediately available for any issues or questions and handled everything with great care. Her constant friendly and cheerful attitude is exemplary for the real estate business and beyond.
Thank you once again,
Manoli and John Vink
Une agence au top et des agents au top top top !!! un grand merci à tous et en particulier à GAla pour son accompagnement et son implication ! Toujours un.petit mot gentil et disponible à tout moment ! Merci grupo platinum